Question 1

Are your machines eco-friendly?

Accepted Answer

We take environmental responsibility seriously at our store. Our facilities are equipped with eco-friendly machines, ensuring your laundry is done with the minimal impact on our environment.

Question 2

Do you charge a delivery fee?

Accepted Answer

Our Pick-Up and Delivery Service Fee is $8.25 each way. Whether you’re at home, an hotel, or Airbnb, our team is ready to assist you at a reasonable fee.

Question 3

Do you accept special requests?

Accepted Answer

We’re happy to accommodate any special requests, just speak to one of our staff members, and let them know any preference you have for your laundry.

Question 4

What do i need to do my laundry?

Accepted Answer

You only have to bring your clothes. We offer a variety of soaps, softener, bleach, dryer sheets, and more for your laundry needs. We also have bags for carrying your clean clothes, if you need them.

Question 5

What is the best way to get my laundry done?

Accepted Answer

We always recommend to separate color clothes from whites. Wash color clothes with cold water, and whites with hot water. If you have stains in your white clothes we offer Clorox, Oxi Clean, and other products, that could help.

Question 6

What is the turnaround for delivery?

Accepted Answer

All orders are executed within 24 hours, and if possible, earlier.

Question 7

What is your refund policy?

Accepted Answer

Clients who utilize our Wash, Dry, Fold service are responsible of verifying their laundry once picked up at the store, and if they have any issues or concerns it must be brought to a manager at that moment. After the client leaves the store, we are no longer responsible, and no refund will be available. There are no refunds for Self Service Laundry.

Question 8

What payment methods are accepted?

Accepted Answer

We accept Cash, as well as Visa, Mastercard, and Discover. For our Self-Service Washers, we embraced modern technology with the PayRange app. PayRange allows you to make quick and easy payments using your phone. It’s a hassle-free way to pay for self-service laundry.

Question 9

What size laundry machines do you have?

Accepted Answer

You can choose between 20-pound, 23 pound and 40-pound washing machines, accommodating both small and larger loads. We have dryers with a capacity of 30 pounds to efficiently dry your laundry after washing.

Question 10

How can I become a commercial account?

Accepted Answer

Contact us today at 939-204-5377 or gguevara@lavanderiapr.com (mailto:gguevara@lavanderiapr.com)to find out more, and become one of our very satisfied commercial accounts.

FAQS